Like our CSR policy, DomusVi’s governance is founded on transparency, accountability and ethics. We rely on a structured risk management, regulatory compliance and internal control framework to guarantee the quality of services and care provided, as well as the safety of older people and our employees.
We pay particular attention to compliance with quality standards, due diligence procedures and risk prevention. Our facilities are regularly assessed and audited, both internally and externally, to help us continuously improve our practices.
DomusVi is backed by an experienced and steady leadership team with proven expertise across healthcare, service industries and long-term care facility management.
DomusVi has sought to strengthen our connection with one of our key stakeholders: the families of the older people we support. Out of this came a highly innovative initiative: Family Councils.
What better way to strengthen the bonds that unite us with the families who trust us to look after their loved ones than by involving them in the decisions we make? For families to play a meaningful role, they must be structurally integrated into the day-to-day work of our operational teams. This is why national Family Councils have been set up in each country, bringing together 25 family representatives selected at random. Throughout their term, these representatives address the issues they deem most important and make recommendations to the management team. They also have access to satisfaction surveys as well as data from
quality teams and produce an annual activity report.
DomusVi fully integrates environmental, social and governance (ESG) issues into its development strategy. This approach is reflected in:
The Group also measures its performance through a range of key indicators, including:
Together, these commitments allow us to balance economic performance with positive social impact and sustainable development across all our operations.